Field Service Management Market by Solution (Schedule  Dispatch  and Route Optimization  Customer Management  and Work Order Management)  Service  Deployment Type  Organization Size  Industry Vertical  and Region - Global Forecast to 2023

Field Service Management Market by Solution (Schedule Dispatch and Route Optimization Customer Management and Work Order Management) Service Deployment Type Organization Size Industry Vertical and Region - Global Forecast to 2023

MarketsandMarkets | ID: 1524220756010 | Published at: 2018-04-16 | Pages: 158

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The increasing adoption of mobile applications and wearable devices among field workers is expected to drive the growth of the field service management market.
The field service management market size is expected to grow from USD 2.56 billion in 2018 to USD 5.08 billion by 2023, at a Compound Annual Growth Rate (CAGR) of 14.7% during the forecast period. The market growth is expected to have driven by the increasing adoption of mobile applications and wearable devices among field workers. The growing cloud hosting business and rapidly increasing number of Internet of Things (IoT) devices are expected to further fuel the growth of the field service management market, globally. However, the lack of expertise in feeding real-time data into field service management software is expected to restrain the growth of the market.
The cloud deployment type is expected to grow at a higher CAGR during the forecast period.
Cloud offers several benefits, such as reduced physical infrastructure, less maintenance cost, and 24×7 data accessibility from any time and anywhere, to organizations. Field service organizations prefer cloud solutions, as they offer scalability and agility to organizations and provide more functions at an affordable cost than on-premises solutions. With the rapid advancements in the cloud technology, Software-as-a-Service (SaaS) is emerging as the best practice for companies that are looking for cost-effective functionalities. Cloud-based solutions also support real-time collaboration, thereby empowering field service organizations to communicate with their employees and customers before, during, and after each appointment. As enormous amounts of data are being generated from field technicians, workers, and customers, cloud-based field service management solutions are gaining traction in the market.
The schedule, dispatch, and route optimization solution segment is expected to have the largest market size during the forecast period.
The schedule, dispatch, and route optimization solution facilitates clients to maximize their output by allocating jobs to their field representatives, thereby empowering themselves with the optimum utilization of their resources. This solution allocates jobs to field representatives based on their skills and current locations to deliver services in minimum time. It also enables field service organizations to schedule and dispatch their resources as per their policies pertaining to customers, organizations, and regulatory requirements. The route optimization feature helps in finding the best possible route between 2 locations. Moreover, this solution offers various advantages, such as automated scheduling decisions for real-time collaboration, complete visibility, fast service delivery, and enhanced customer experience. The main driver for adopting this solution is the rise in the demand for faster service delivery and the need to proactively manage service requests by automating scheduled requests as per business requirements.
North America is expected to hold the largest market size, whereas Asia Pacific (APAC) is expected to have the fastest growth rate during the forecast period.
North America, being the earliest adopters of cloud and mobile technologies, has been enormously responsive toward the adoption of field service management solutions. This region has a major dominance with sustainable and well-established economies. Advancements in Bring Your Own Device (BYOD), Machine to Machine (M2M), and mobile and cloud technologies are the major factors that are responsible for improving the efficiency of business processes. Hence, to derive benefits from these technologies, large enterprises are looking forward to investing in field service management solutions. Asia Pacific (APAC) is expected to have the highest potential and growth opportunities in the field service management market, owing to the presence of the large number of Small and Medium-sized Enterprises (SMEs) in the emerging countries, such as China and India. With the increase in the number of SMEs, competition in APAC is expected to grow at a rapid rate because of automation in various business processes, including job scheduling, billing and invoicing, and service delivery.
In the process of determining and verifying the market size of the several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with key people. The break-up of the profiles of the primary participants is given below:
• By Company: Tier 1 – 35%, Tier 2 – 45%, and Tier 3 – 20%
• By Designation: C-Level – 35%, Director Level – 25%, and Others – 40%
• By Region: North America – 40%, Europe – 28%, APAC – 25%, RoW– 7%
The field service management market includes several vendors, such as Accruent (US), Acumatica (US), Astea (US), ClickSoftware (US), Comarch (Poland), Connect My World (India), Coresystems (Switzerland), FieldAware (US), GEOCONCEPT (France), IBM (US), IFS (Sweden), Infor (US), Jobber (Canada), Kickserv (US), Microsoft (US), Oracle (US), OverIT (Italy), Praxedo (France), Salesforce (US), SAP (Germany), ServiceMax (US), ServiceNow (US), ServicePower (UK), ServiceTitan (US), and ServiceTrade (US).
Research Coverage
The report includes the in-depth competitive analysis of the key players in the field service management market, with their company profiles, recent developments, and key market strategies. The research report segments the field service management market by component (solutions and services), deployment type, organization size, industry vertical, and region.
Reasons to Buy the Report
The report on the global field service management market would help leaders/new entrants in the market in the following ways:
1. The report segments the field service management market comprehensively and provides the closest approximations of the revenue numbers for the overall market and its subsegments. The market numbers are further split across various industry verticals and regions.
2. The report helps stakeholders understand the pulse of the market and provides information on the key market drivers, restraints, challenges, and opportunities.
3. This report assists stakeholders in better understanding their competitors and gaining more insights to position their business better. There is a separate section on the competitive landscape, including the competitor ecosystem, and mergers and acquisitions. Besides this, there are the company profiles of 25 major vendors in this market. In this section, market internals have been provided that can put stakeholders ahead of their competitors.

TABLE OF CONTENTS

1 INTRODUCTION 15

  • 1.1 OBJECTIVES OF THE STUDY 15
  • 1.2 MARKET DEFINITION 15
  • 1.3 MARKET SCOPE 16
  • 1.4 YEARS CONSIDERED FOR THE STUDY 18
  • 1.5 CURRENCY 18
  • 1.6 STAKEHOLDERS 19
    2 RESEARCH METHODOLOGY 20
  • 2.1 RESEARCH DATA 20
    • 2.1.1 SECONDARY DATA 21
    • 2.1.2 PRIMARY DATA 21
      • 2.1.2.1 Breakdown of primaries 21
      • 2.1.2.2 Key industry insights 22
  • 2.2 MARKET SIZE ESTIMATION 23
  • 2.3 RESEARCH ASSUMPTIONS 25
  • 2.4 LIMITATIONS 25
    3 EXECUTIVE SUMMARY 26
    4 PREMIUM INSIGHTS 29
  • 4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE FIELD SERVICE MANAGEMENT MARKET 29
  • 4.2 FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT TYPE 29
  • 4.3 FIELD SERVICE MANAGEMENT MARKET, BY COMPONENT 30
  • 4.4 FIELD SERVICE MANAGEMENT MARKET: TOP 3 INDUSTRY VERTICALS AND REGIONS (2018) 30
  • 4.5 FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 31
    5 MARKET OVERVIEW AND INDUSTRY TRENDS 32
  • 5.1 INTRODUCTION 32
  • 5.2 MARKET DYNAMICS 32
    • 5.2.1 DRIVERS 33
      • 5.2.1.1 Efficient planning of projects 33
      • 5.2.1.2 Increasing adoption of mobile apps and wearable devices among field workers 33
      • 5.2.1.3 Efficient work allocation for field workers 33
    • 5.2.2 RESTRAINTS 33
      • 5.2.2.1 Lack of expertise in feeding real-time data into the field service management software 33
  • 5.2.3 OPPORTUNITIES 34
    • 5.2.3.1 Requirement for better flow of information to technicians 34
    • 5.2.3.2 Need for better performance analysis and integration 34
  • 5.2.4 CHALLENGES 34
    • 5.2.4.1 Security concerns related to data confidentiality 34
    • 5.2.4.2 Slow growth in developing and underdeveloped economies 35
  • 5.3 FIELD SERVICE MANAGEMENT MARKET: USE CASES 35
    • 5.3.1 USE CASE #1 35
    • 5.3.2 USE CASE #2 36
  • 5.4 FIELD SERVICE MANAGEMENT MARKET: NEXT-GENERATION INDUSTRY TRENDS 36
    • 5.4.1 AI AND PREDICTIVE ANALYTICS 36
    • 5.4.2 FIELD SERVICE AUTOMATION AND INTEGRATION 36
    • 5.4.3 IOT AND WEARABLE TECHNOLOGIES 36
      6 FIELD SERVICE MANAGEMENT MARKET, BY COMPONENT 37
  • 6.1 INTRODUCTION 38
  • 6.2 SOLUTIONS 39
    • 6.2.1 SCHEDULE, DISPATCH, AND ROUTE OPTIMIZATION 40
    • 6.2.2 CUSTOMER MANAGEMENT 41
    • 6.2.3 WORK ORDER MANAGEMENT 42
    • 6.2.4 INVENTORY MANAGEMENT 42
    • 6.2.5 SERVICE CONTRACT MANAGEMENT 43
    • 6.2.6 TRACKING AND PERFORMANCE MANAGEMENT 44
    • 6.2.7 REPORTING AND ANALYTICS 44
    • 6.2.8 MOBILE FIELD SERVICE MANAGEMENT 45
    • 6.2.9 BILLING, INVOICING, AND MOBILE PAYMENTS 46
  • 6.3 SERVICES 46
    • 6.3.1 IMPLEMENTATION 48
    • 6.3.2 SUPPORT AND TRAINING 48
    • 6.3.3 CONSULTING 49
      7 FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT TYPE 50
  • 7.1 INTRODUCTION 51
  • 7.2 CLOUD 52
  • 7.3 ON-PREMISES 53
    8 FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 54
  • 8.1 INTRODUCTION 55
  • 8.2 SMALL AND MEDIUM-SIZED ENTERPRISES 56
  • 8.3 LARGE ENTERPRISES 56

9 FIELD SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 58

  • 9.1 INTRODUCTION 59
  • 9.2 BANKING, FINANCIAL SERVICES, AND INSURANCE 60
  • 9.3 TELECOM AND IT 61
  • 9.4 MANUFACTURING 62
  • 9.5 HEALTHCARE AND LIFE SCIENCES 62
  • 9.6 CONSUMER GOODS AND RETAIL 63
  • 9.7 TRANSPORTATION AND LOGISTICS 64
  • 9.8 CONSTRUCTION AND REAL ESTATE 64
  • 9.9 ENERGY AND UTILITIES 65
  • 9.10 OTHERS 66
    10 FIELD SERVICE MANAGEMENT MARKET, BY REGION 67
  • 10.1 INTRODUCTION 68
  • 10.2 NORTH AMERICA 69
  • 10.3 EUROPE 73
  • 10.4 ASIA PACIFIC 76
  • 10.5 MIDDLE EAST AND AFRICA 80
  • 10.6 LATIN AMERICA 83
    11 COMPETITIVE LANDSCAPE 87
  • 11.1 OVERVIEW 87
  • 11.2 COMPETITIVE SCENARIO 89
    • 11.2.1 NEW PRODUCT LAUNCHES/UPGRADATIONS 90
    • 11.2.2 MERGERS AND ACQUISITIONS 91
    • 11.2.3 PARTNERSHIPS AND COLLABORATIONS 92
      12 COMPANY PROFILES 94
      (Business overview, Products/Services offered, Recent Developments, MNM view)*
  • 12.1 INTRODUCTION 94
  • 12.2 ACCRUENT 95
  • 12.3 ACUMATICA 96
  • 12.4 ASTEA 98
  • 12.5 CLICKSOFTWARE 101
  • 12.6 COMARCH 103
  • 12.7 CONNECT MY WORLD 105
  • 12.8 CORESYSTEMS 106
  • 12.9 FIELDAWARE 107
  • 12.10 GEOCONCEPT 109
  • 12.11 IBM 110
  • 12.12 IFS 113
  • 12.13 INFOR 116
  • 12.14 JOBBER 119
  • 12.15 KICKSERV 122
  • 12.16 MICROSOFT 123
  • 12.17 ORACLE 126
  • 12.18 OVERIT 129
  • 12.19 PRAXEDO 131
  • 12.20 SALESFORCE 132
  • 12.21 SAP 135
  • 12.22 SERVICEMAX 138
  • 12.23 SERVICENOW 140
  • 12.24 SERVICEPOWER 143
  • 12.25 SERVICETITAN 146
  • 12.26 SERVICETRADE 148
*Details on Business overview, Products/Services offered, Recent Developments, MNM view might not be captured in case of unlisted companies.
13 APPENDIX 149
  • 13.1 DISCUSSION GUIDE 149
  • 13.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 153
  • 13.3 INTRODUCTION RT: REAL-TIME MARKET INTELLIGENCE 155
  • 13.4 AVAILABLE CUSTOMIZATIONS 156
  • 13.5 RELATED REPORTS 156
  • 13.6 AUTHOR DETAILS 157

LIST OF TABLES

TABLE 1 CURRENCY CONVERSION 18
TABLE 2 FIELD SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT,
2016–2023 (USD MILLION) 38
TABLE 3 SOLUTIONS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY TYPE,
2016–2023 (USD MILLION) 40
TABLE 4 SCHEDULE, DISPATCH, AND ROUTE OPTIMIZATION MARKET SIZE,
BY REGION, 2016–2023 (USD MILLION) 41
TABLE 5 CUSTOMER MANAGEMENT MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 41
TABLE 6 WORK ORDER MANAGEMENT MARKET SIZE, BY REGION,
2016–2023 (USD MILLION) 42
TABLE 7 INVENTORY MANAGEMENT MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 43
TABLE 8 SERVICE CONTRACT MANAGEMENT MARKET SIZE, BY REGION,
2016–2023 (USD MILLION) 43
TABLE 9 TRACKING AND PERFORMANCE MANAGEMENT MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 44
TABLE 10 REPORTING AND ANALYTICS MARKET SIZE, BY REGION,
2016–2023 (USD MILLION) 45
TABLE 11 MOBILE FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,
2016–2023 (USD MILLION) 45
TABLE 12 BILLING, INVOICING, AND MOBILE PAYMENTS MARKET SIZE, BY REGION,
2016–2023 (USD MILLION) 46
TABLE 13 SERVICES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY TYPE,
2016–2023 (USD MILLION) 47
TABLE 14 IMPLEMENTATION MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 48
TABLE 15 SUPPORT AND TRAINING MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 48
TABLE 16 CONSULTING MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 49
TABLE 17 FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE,
2016–2023 (USD MILLION) 51
TABLE 18 CLOUD: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,
2016–2023 (USD MILLION) 52
TABLE 19 ON-PREMISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,
2016–2023 (USD MILLION) 53
TABLE 20 FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE,
2016–2023 (USD MILLION) 55
TABLE 21 SMALL AND MEDIUM-SIZED ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 56
TABLE 22 LARGE ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY REGION, 2016–2023 (USD MILLION) 57
TABLE 23 FIELD SERVICE MANAGEMENT MARKET SIZE, BY INDUSTRY VERTICAL,
2016–2023 (USD MILLION) 59
TABLE 24 BANKING, FINANCIAL SERVICES, AND INSURANCE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 60
TABLE 25 TELECOM AND IT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 61
TABLE 26 MANUFACTURING: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 62
TABLE 27 HEALTHCARE AND LIFE SCIENCES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 63
TABLE 28 CONSUMER GOODS AND RETAIL: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY REGION, 2016–2023 (USD MILLION) 63
TABLE 29 TRANSPORTATION AND LOGISTICS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 64
TABLE 30 CONSTRUCTION AND REAL ESTATE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 65
TABLE 31 ENERGY AND UTILITIES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 66
TABLE 32 OTHERS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,
2016–2023 (USD MILLION) 66
TABLE 33 FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,
2016–2023 (USD MILLION) 68
TABLE 34 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2016–2023 (USD MILLION) 71
TABLE 35 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2016–2023 (USD MILLION) 71
TABLE 36 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2016–2023 (USD MILLION) 72
TABLE 37 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2016–2023 (USD MILLION) 72
TABLE 38 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2016–2023 (USD MILLION) 72
TABLE 39 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION) 73
TABLE 40 EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT,
2016–2023 (USD MILLION) 73
TABLE 41 EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION,
2016–2023 (USD MILLION) 74
TABLE 42 EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE,
2016–2023 (USD MILLION) 74
TABLE 43 EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2016–2023 (USD MILLION) 75
TABLE 44 EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2016–2023 (USD MILLION) 75
TABLE 45 EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION) 75
TABLE 46 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2016–2023 (USD MILLION) 78
TABLE 47 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION,
2016–2023 (USD MILLION) 78
TABLE 48 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE,
2016–2023 (USD MILLION) 79
TABLE 49 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY DEPLOYMENT TYPE, 2016–2023 (USD MILLION) 79
TABLE 50 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY ORGANIZATION SIZE, 2016–2023 (USD MILLION) 79
TABLE 51 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION) 80
TABLE 52 MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY COMPONENT, 2016–2023 (USD MILLION) 80
TABLE 53 MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY SOLUTION, 2016–2023 (USD MILLION) 81
TABLE 54 MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY SERVICE, 2016–2023 (USD MILLION) 81
TABLE 55 MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY DEPLOYMENT TYPE, 2016–2023 (USD MILLION) 82
TABLE 56 MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY ORGANIZATION SIZE, 2016–2023 (USD MILLION) 82
TABLE 57 MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION) 83
TABLE 58 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2016–2023 (USD MILLION) 83
TABLE 59 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2016–2023 (USD MILLION) 84
TABLE 60 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2016–2023 (USD MILLION) 84
TABLE 61 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2016–2023 (USD MILLION) 85
TABLE 62 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2016–2023 (USD MILLION) 85
TABLE 63 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION) 86
TABLE 64 NEW PRODUCT LAUNCHES/ UPGRADATIONS, 2015–2018 90
TABLE 65 MERGERS AND ACQUISITIONS, 2015–2017 91
TABLE 66 PARTNERSHIPS AND COLLABORATIONS, 2015–2018 92


LIST OF FIGURES

FIGURE 1 FIELD SERVICE MANAGEMENT MARKET: MARKET SEGMENTATION 17
FIGURE 2 FIELD SERVICE MANAGEMENT MARKET: RESEARCH DESIGN 20
FIGURE 3 BREAKDOWN OF PRIMARY INTERVIEWS: BY COMPANY, DESIGNATION,
AND REGION 21
FIGURE 4 DATA TRIANGULATION 22
FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 23
FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH 24
FIGURE 7 FIELD SERVICE MANAGEMENT MARKET: ASSUMPTIONS 25
FIGURE 8 TOP 3 SEGMENTS WITH THE LARGEST MARKET SHARES IN THE FIELD SERVICE MANAGEMENT MARKET IN 2018 27
FIGURE 9 NORTH AMERICA IS ESTIMATED TO HOLD THE LARGEST MARKET SHARE IN 2018 28
FIGURE 10 GROWING NEED FOR OPERATIONAL EFFICIENCY IS DRIVING THE FIELD SERVICE MANAGEMENT MARKET DURING THE FORECAST PERIOD 29
FIGURE 11 CLOUD SEGMENT IS EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 29
FIGURE 12 SERVICES SEGMENT IS EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 30
FIGURE 13 MANUFACTURING INDUSTRY VERTICAL AND NORTH AMERICAN REGION ARE ESTIMATED TO HOLD THE LARGEST MARKET SHARES IN THE FIELD SERVICE MANAGEMENT MARKET IN 2018 30
FIGURE 14 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT IS EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 31
FIGURE 15 FIELD SERVICE MANAGEMENT MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 32
FIGURE 16 SERVICES SEGMENT IS EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 38
FIGURE 17 MOBILE FIELD SERVICE MANAGEMENT SEGMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 39
FIGURE 18 SUPPORT AND TRAINING SEGMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 47
FIGURE 19 CLOUD SEGMENT IS EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 51
FIGURE 20 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT IS EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 55
FIGURE 21 TELECOM AND IT INDUSTRY VERTICAL IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 59
FIGURE 22 NORTH AMERICA IS EXPECTED TO HAVE THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 68
FIGURE 23 NORTH AMERICA: MARKET SNAPSHOT 70
FIGURE 24 ASIA PACIFIC: MARKET SNAPSHOT 77
FIGURE 25 KEY DEVELOPMENTS BY THE LEADING PLAYERS IN THE FIELD SERVICE MANAGEMENT MARKET, 2015–2018 88
FIGURE 26 MARKET EVALUATION FRAMEWORK 89
FIGURE 27 GEOGRAPHIC REVENUE MIX OF TOP MARKET PLAYERS 94
FIGURE 28 ASTEA: COMPANY SNAPSHOT 98
FIGURE 29 CLICKSOFTWARE: SWOT ANALYSIS 102
FIGURE 30 COMARCH: COMPANY SNAPSHOT 103
FIGURE 31 IBM: COMPANY SNAPSHOT 110
FIGURE 32 IBM: SWOT ANALYSIS 112
FIGURE 33 INFOR: COMPANY SNAPSHOT 116
FIGURE 34 MICROSOFT: COMPANY SNAPSHOT 123
FIGURE 35 MICROSOFT: SWOT ANALYSIS 125
FIGURE 36 ORACLE: COMPANY SNAPSHOT 126
FIGURE 37 ORACLE: SWOT ANALYSIS 128
FIGURE 38 SALESFORCE: COMPANY SNAPSHOT 132
FIGURE 39 SAP: COMPANY SNAPSHOT 135
FIGURE 40 SAP: SWOT ANALYSIS 137
FIGURE 41 SERVICENOW: COMPANY SNAPSHOT 140

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