Case Management Market by Component (Solution and Services)  Service (Professional Services and Managed Services)  Business Function  Deployment Mode (Cloud and On-premises)  Organization Size  Vertical  and Region - Global Forecast to 2022

Case Management Market by Component (Solution and Services) Service (Professional Services and Managed Services) Business Function Deployment Mode (Cloud and On-premises) Organization Size Vertical and Region - Global Forecast to 2022

MarketsandMarkets | ID: 1524152401962 | Published at: 2018-02-19 | Pages: 127

  • €4.785,63


“Improvements in the operational efficiency and excellence are expected to drive the case management market growth.”
The case management market size is expected to grow from USD 4.79 billion in 2017 to USD 7.62 billion by 2022, at a Compound Annual Growth Rate (CAGR) of 9.7% during the forecast period. The case management market growth is driven by several factors, including improvements in the operational efficiency and excellence, and accelerated Return on Investment (RoI) for organizations. However, the shift from legacy systems to new technologies is still a concern for many organizations. Furthermore, the need to build customized case management applications in line with organizations’ needs is the biggest challenge for case management solution vendors.
“The incident management business function is expected to grow at the highest CAGR during the forecast period.”
The incident management business function is expected to have the highest CAGR during the forecast period. The demand for case management solutions is expected to gain pace in the incident management business function, due to the high adoption of case management solutions to deal with the various incidents occurring within business processes and to manage the alerts and content associated with specific cases.
“The retail vertical is expected to grow at the highest CAGR during the forecast period.”
The retail vertical plays an important role in the case management market. In the recent years, there has been significant adoption of case management solutions in the retail vertical. In the retail vertical, case management solutions are used to deal with the cases associated with marketing, sales, service, and customer on-boarding. Additionally, the adoption of case management solutions is on the rise because retail organizations are investing more in integrated Customer Relationship Management (CRM) and case management solutions. Therefore, enterprises in the retail vertical are expected to increasingly adopt case management solutions, leading to the vertical’s highest CAGR during the forecast period.
“Asia Pacific (APAC) is expected to have the fastest growth rate during the forecast period.”
The APAC region includes major economies, such as India and China, which are rapidly deploying case management solutions. This is mainly due to the rise in adoption of case management solutions in organizations of all size. APAC is expected to grow at the highest CAGR during the forecast period. Furthermore, North America is estimated to have the largest market size in 2017.
In-depth interviews were conducted with Chief Executive Officers (CEOs), marketing directors, other innovation and technology directors, and executives from various key organizations operating in the case management market.
 By Company Type: Tier 1: 27%, Tier 2: 48%, and Tier 3: 25%
 By Designation: C-Level: 30%, Director Level: 25%, and Others: 45%
 By Region: North America: 57%, Europe: 16%, APAC: 15%, and RoW: 12%
The report includes the study of the key players offering case management solutions and services. The profiled players are Pegasystems (US), Appian (US), IBM (US), Newgen Software (India), DST Systems (US), Dell Technologies (US), AINS (US), Pulpstream (US), and Kofax (US). The report also includes in-depth competitive analysis of these key players in the case management market, along with their company profiles, recent developments, and key market strategies.
Research Coverage
The report covers the case management across different segments. It aims at estimating the market size and the future growth potential of this market for segments including components, business functions, deployment modes, organization size, verticals, and regions. Furthermore, the report also includes an in-depth competitive analysis of the key players in the market, along with their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.
Key Benefits of Buying the Report
• The report will help market leaders/new entrants with information on the closest approximations of the revenue numbers for the overall case management market and its subsegments.
• This report will help stakeholders understand the competitive landscape of the case management market and gain more insights to better position their businesses and plan suitable go-to-market strategies.
• The report also helps stakeholders understand the pulse of the market and provides information on the key market drivers, restraints, challenges, and opportunities.

TABLE OF CONTENTS

1 INTRODUCTION 14

  • 1.1 OBJECTIVES OF THE STUDY 14
  • 1.2 MARKET DEFINITION 14
  • 1.3 MARKET SCOPE 15
  • 1.4 YEARS CONSIDERED FOR THE STUDY 15
  • 1.5 CURRENCY 16
  • 1.6 STAKEHOLDERS 16
    2 RESEARCH METHODOLOGY 17
  • 2.1 RESEARCH DATA 17
    • 2.1.1 SECONDARY DATA 18
    • 2.1.2 PRIMARY DATA 18
      • 2.1.2.1 Breakdown of primaries 18
      • 2.1.2.2 Key industry insights 19
  • 2.2 MARKET SIZE ESTIMATION 20
  • 2.3 RESEARCH ASSUMPTIONS 22
  • 2.4 LIMITATIONS 22
    3 EXECUTIVE SUMMARY 23
    4 PREMIUM INSIGHTS 27
  • 4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE CASE MANAGEMENT MARKET 27
  • 4.2 CASE MANAGEMENT MARKET, BY COMPONENT, 2017 VS. 2022 27
  • 4.3 CASE MANAGEMENT MARKET, BY SERVICE, 2017 VS. 2022 28
  • 4.4 CASE MANAGEMENT MARKET, TOP 4 VERTICALS AND REGIONS 28
    5 MARKET OVERVIEW 29
  • 5.1 INTRODUCTION 29
  • 5.2 MARKET DYNAMICS 30
    • 5.2.1 DRIVERS 30
      • 5.2.1.1 Improved operational efficiency and excellence 30
      • 5.2.1.2 Accelerated RoI for organizations 31
    • 5.2.2 RESTRAINTS 31
      • 5.2.2.1 Organizations are resistant to shift from legacy systems to new technologies 31
    • 5.2.3 OPPORTUNITIES 31
      • 5.2.3.1 The ongoing trend for digitalization in the IT industry 31
      • 5.2.3.2 Increasing demand for software automation and innovative applications 31
    • 5.2.4 CHALLENGES 32
      • 5.2.4.1 The need to build customized case management applications in line with organizations’ needs 32
      • 5.2.4.2 Resentment from technical teams and middle management 32
        6 CASE MANAGEMENT MARKET, BY COMPONENT 33
  • 6.1 INTRODUCTION 34
  • 6.2 SOLUTION 35
  • 6.3 SERVICES 36
    • 6.3.1 MANAGED SERVICES 37
    • 6.3.2 PROFESSIONAL SERVICES 37
      • 6.3.2.1 Consulting services 38
      • 6.3.2.2 Training and education services 39
        7 CASE MANAGEMENT MARKET, BY BUSINESS FUNCTION 40
  • 7.1 INTRODUCTION 41
  • 7.2 SERVICE REQUEST 42
  • 7.3 FRAUD DETECTION AND ANTI-MONEY LAUNDERING 43
  • 7.4 INCIDENT MANAGEMENT 43
  • 7.5 INVESTIGATION MANAGEMENT 44
  • 7.6 LEGAL WORKFLOW MANAGEMENT 45
    8 CASE MANAGEMENT MARKET, BY DEPLOYMENT MODE 46
  • 8.1 INTRODUCTION 47
  • 8.2 CLOUD 48
  • 8.3 ON-PREMISES 49
    9 CASE MANAGEMENT MARKET, BY ORGANIZATION SIZE 50
  • 9.1 INTRODUCTION 51
  • 9.2 SMALL AND MEDIUM-SIZED ENTERPRISES 52
  • 9.3 LARGE ENTERPRISES 53
    10 CASE MANAGEMENT MARKET, BY VERTICAL 54
  • 10.1 INTRODUCTION 55
  • 10.2 BANKING, FINANCIAL SERVICES, AND INSURANCE 56
  • 10.3 GOVERNMENT 57
  • 10.4 HEALTHCARE 58
  • 10.5 IT AND TELECOM 59
  • 10.6 RETAIL 60
  • 10.7 MANUFACTURING 61
  • 10.8 OTHERS 62

11 CASE MANAGEMENT MARKET, BY REGION 63

  • 11.1 INTRODUCTION 64
  • 11.2 NORTH AMERICA 65
  • 11.3 EUROPE 69
  • 11.4 ASIA PACIFIC 73
  • 11.5 MIDDLE EAST AND AFRICA 76
  • 11.6 LATIN AMERICA 79
    12 COMPETITIVE LANDSCAPE 83
  • 12.1 OVERVIEW 83
  • 12.2 PROMINENT PLAYERS IN THE CASE MANAGEMENT MARKET 84
  • 12.3 COMPETITIVE SCENARIO 85
    • 12.3.1 NEW PRODUCT LAUNCHES AND PRODUCT UPGRADATIONS 86
    • 12.3.2 PARTNERSHIPS, COLLABORATIONS, AND AGREEMENTS 87
    • 12.3.3 ACQUISITIONS 88
    • 12.3.4 BUSINESS EXPANSIONS 88
      13 COMPANY PROFILES 89
      (Business Overview, Solutions and Services Offered, Recent Developments, SWOT Analysis, MnM View)*
  • 13.1 INTRODUCTION 89
  • 13.2 PEGASYSTEMS 90
  • 13.3 IBM 93
  • 13.4 APPIAN 97
  • 13.5 NEWGEN SOFTWARE 101
  • 13.6 DST SYSTEMS 103
  • 13.7 DELL TECHNOLOGIES 105
  • 13.8 KOFAX 108
  • 13.9 AINS 110
  • 13.10 PULPSTREAM 112
  • 13.11 MICROPACT 113
*Details on Business Overview, Solutions and Services Offered, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.
  • 13.12 KEY INNOVATORS 115
    • 13.12.1 HYLAND SOFTWARE 115
      • 13.12.1.1 BUSINESS OVERVIEW 115
      • 13.12.1.2 SOLUTIONS OFFERED 115
      • 13.12.1.3 RECENT DEVELOPMENTS 115
      • 13.12.1.4 MNM VIEW 116
    • 13.12.2 THREATMETRIX 116
      • 13.12.2.1 BUSINESS OVERVIEW 116
      • 13.12.2.2 SOLUTIONS AND SERVICES OFFERED 116
      • 13.12.2.3 RECENT DEVELOPMENTS 117
      • 13.12.2.4 MNM VIEW 117
        14 APPENDIX 118
  • 14.1 DISCUSSION GUIDE 118
  • 14.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 121
  • 14.3 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE 123
  • 14.4 AVAILABLE CUSTOMIZATIONS 124
  • 14.5 RELATED REPORTS 124
  • 14.6 AUTHOR DETAILS 125

LIST OF TABLES

TABLE 1 CASE MANAGEMENT MARKET SIZE AND GROWTH RATE,
2015–2022 (USD MILLION, Y-O-Y %) 24
TABLE 2 CASE MANAGEMENT MARKET SIZE, BY COMPONENT, 2015–2022 (USD MILLION) 34
TABLE 3 SOLUTION: CASE MANAGEMENT MARKET SIZE, BY REGION,
2015–2022 (USD MILLION) 35
TABLE 4 SERVICES: CASE MANAGEMENT MARKET SIZE, BY REGION,
2015–2022 (USD MILLION) 36
TABLE 5 SERVICES: CASE MANAGEMENT MARKET SIZE, BY TYPE,
2015–2022 (USD MILLION) 36
TABLE 6 MANAGED SERVICES: CASE MANAGEMENT MARKET SIZE, BY REGION,
2015–2022 (USD MILLION) 37
TABLE 7 PROFESSIONAL SERVICES: CASE MANAGEMENT MARKET SIZE, BY TYPE,
2015–2022 (USD MILLION) 37
TABLE 8 PROFESSIONAL SERVICES: CASE MANAGEMENT MARKET SIZE, BY REGION,
2015–2022 (USD MILLION) 38
TABLE 9 CONSULTING SERVICES MARKET SIZE, BY REGION, 2015–2022 (USD MILLION) 38
TABLE 10 TRAINING AND EDUCATION SERVICES MARKET SIZE, BY REGION,
2015–2022 (USD MILLION) 39
TABLE 11 CASE MANAGEMENT MARKET SIZE, BY BUSINESS FUNCTION,
2015–2022 (USD MILLION) 41
TABLE 12 SERVICE REQUEST: CASE MANAGEMENT MARKET SIZE, BY REGION,
2015–2022 (USD MILLION) 42
TABLE 13 FRAUD DETECTION AND ANTI-MONEY LAUNDERING: CASE MANAGEMENT MARKET SIZE, BY REGION, 2015–2022 (USD MILLION) 43
TABLE 14 INCIDENT MANAGEMENT: CASE MANAGEMENT MARKET SIZE, BY REGION,
2015–2022 (USD MILLION) 43
TABLE 15 INVESTIGATION MANAGEMENT: CASE MANAGEMENT MARKET SIZE, BY REGION, 2015–2022 (USD MILLION) 44
TABLE 16 LEGAL WORKFLOW MANAGEMENT: CASE MANAGEMENT MARKET SIZE,
BY REGION, 2015–2022 (USD MILLION) 45
TABLE 17 CASE MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE,
2015–2022 (USD MILLION) 47
TABLE 18 CLOUD: CASE MANAGEMENT MARKET SIZE, BY REGION,
2015–2022 (USD MILLION) 48
TABLE 19 ON-PREMISES: CASE MANAGEMENT MARKET SIZE, BY REGION,
2015–2022 (USD MILLION) 49
TABLE 20 CASE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE,
2015–2022 (USD MILLION) 51
TABLE 21 SMALL AND MEDIUM-SIZED ENTERPRISES: CASE MANAGEMENT MARKET SIZE,
BY REGION, 2015–2022 (USD MILLION) 52
TABLE 22 LARGE ENTERPRISES: CASE MANAGEMENT MARKET SIZE, BY REGION,
2015–2022 (USD MILLION) 53
TABLE 23 CASE MANAGEMENT MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION) 55
TABLE 24 BANKING, FINANCIAL SERVICES, AND INSURANCE: CASE MANAGEMENT MARKET SIZE, BY REGION, 2015–2022 (USD MILLION) 56
TABLE 25 GOVERNMENT: CASE MANAGEMENT MARKET SIZE, BY REGION,
2015–2022 (USD MILLION) 57
TABLE 26 HEALTHCARE: CASE MANAGEMENT MARKET SIZE, BY REGION,
2015–2022 (USD MILLION) 58
TABLE 27 IT AND TELECOM: CASE MANAGEMENT MARKET SIZE, BY REGION,
2015–2022 (USD MILLION) 59
TABLE 28 RETAIL: CASE MANAGEMENT MARKET SIZE, BY REGION,
2015–2022 (USD MILLION) 60
TABLE 29 MANUFACTURING: CASE MANAGEMENT MARKET SIZE, BY REGION,
2015–2022 (USD MILLION) 61
TABLE 30 OTHERS: CASE MANAGEMENT MARKET SIZE, BY REGION,
2015–2022 (USD MILLION) 62
TABLE 31 CASE MANAGEMENT MARKET SIZE, BY REGION, 2015–2022 (USD MILLION) 64
TABLE 32 NORTH AMERICA: CASE MANAGEMENT MARKET SIZE, BY COMPONENT,
2015–2022 (USD MILLION) 66
TABLE 33 NORTH AMERICA: CASE MANAGEMENT MARKET SIZE, BY BUSINESS FUNCTION, 2015–2022 (USD MILLION) 67
TABLE 34 NORTH AMERICA: CASE MANAGEMENT MARKET SIZE, BY SERVICE,
2015–2022 (USD MILLION) 67
TABLE 35 NORTH AMERICA: CASE MANAGEMENT MARKET SIZE, BY PROFESSIONAL SERVICE, 2015–2022 (USD MILLION) 68
TABLE 36 NORTH AMERICA: CASE MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE, 2015–2022 (USD MILLION) 68
TABLE 37 NORTH AMERICA: CASE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD MILLION) 68
TABLE 38 NORTH AMERICA: CASE MANAGEMENT MARKET SIZE, BY VERTICAL,
2015–2022 (USD MILLION) 69
TABLE 39 EUROPE: CASE MANAGEMENT MARKET SIZE, BY COMPONENT,
2015–2022 (USD MILLION) 69
TABLE 40 EUROPE: CASE MANAGEMENT MARKET SIZE, BY BUSINESS FUNCTION,
2015–2022 (USD MILLION) 70
TABLE 41 EUROPE: CASE MANAGEMENT MARKET SIZE, BY SERVICE,
2015–2022 (USD MILLION) 70
TABLE 42 EUROPE: CASE MANAGEMENT MARKET SIZE, BY PROFESSIONAL SERVICE,
2015–2022 (USD MILLION) 71
TABLE 43 EUROPE: CASE MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE,
2015–2022 (USD MILLION) 71
TABLE 44 EUROPE: CASE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE,
2015–2022 (USD MILLION) 71
TABLE 45 EUROPE: CASE MANAGEMENT MARKET SIZE, BY VERTICAL,
2015–2022 (USD MILLION) 72
TABLE 46 ASIA PACIFIC: CASE MANAGEMENT MARKET SIZE, BY COMPONENT,
2015–2022 (USD MILLION) 74
TABLE 47 ASIA PACIFIC: CASE MANAGEMENT MARKET SIZE, BY BUSINESS FUNCTION,
2015–2022 (USD MILLION) 74
TABLE 48 ASIA PACIFIC: CASE MANAGEMENT MARKET SIZE, BY SERVICE,
2015–2022 (USD MILLION) 74
TABLE 49 ASIA PACIFIC: CASE MANAGEMENT MARKET SIZE, BY PROFESSIONAL SERVICE, 2015–2022 (USD MILLION) 75
TABLE 50 ASIA PACIFIC: CASE MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE,
2015–2022 (USD MILLION) 75
TABLE 51 ASIA PACIFIC: CASE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE,
2015–2022 (USD MILLION) 75
TABLE 52 ASIA PACIFIC: CASE MANAGEMENT MARKET SIZE, BY VERTICAL,
2015–2022 (USD MILLION) 76
TABLE 53 MIDDLE EAST AND AFRICA: CASE MANAGEMENT MARKET SIZE,
BY COMPONENT, 2015–2022 (USD MILLION) 76
TABLE 54 MIDDLE EAST AND AFRICA: CASE MANAGEMENT MARKET SIZE,
BY BUSINESS FUNCTION, 2015–2022 (USD MILLION) 77
TABLE 55 MIDDLE EAST AND AFRICA: CASE MANAGEMENT MARKET SIZE,
BY SERVICE, 2015–2022 (USD MILLION) 77
TABLE 56 MIDDLE EAST AND AFRICA: CASE MANAGEMENT MARKET SIZE,
BY PROFESSIONAL SERVICE, 2015–2022 (USD MILLION) 78
TABLE 57 MIDDLE EAST AND AFRICA: CASE MANAGEMENT MARKET SIZE,
BY DEPLOYMENT MODE, 2015–2022 (USD MILLION) 78
TABLE 58 MIDDLE EAST AND AFRICA: CASE MANAGEMENT MARKET SIZE,
BY ORGANIZATION SIZE, 2015–2022 (USD MILLION) 78
TABLE 59 MIDDLE EAST AND AFRICA: CASE MANAGEMENT MARKET SIZE,
BY VERTICAL, 2015–2022 (USD MILLION) 79
TABLE 60 LATIN AMERICA: CASE MANAGEMENT MARKET SIZE, BY COMPONENT,
2015–2022 (USD MILLION) 79
TABLE 61 LATIN AMERICA: CASE MANAGEMENT MARKET SIZE, BY BUSINESS FUNCTION, 2015–2022 (USD MILLION) 80
TABLE 62 LATIN AMERICA: CASE MANAGEMENT MARKET SIZE, BY SERVICE,
2015–2022 (USD MILLION) 80
TABLE 63 LATIN AMERICA: CASE MANAGEMENT MARKET SIZE, BY PROFESSIONAL SERVICE, 2015–2022 (USD MILLION) 81
TABLE 64 LATIN AMERICA: CASE MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE, 2015–2022 (USD MILLION) 81
TABLE 65 LATIN AMERICA: CASE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD MILLION) 81
TABLE 66 LATIN AMERICA: CASE MANAGEMENT MARKET SIZE, BY VERTICAL,
2015–2022 (USD MILLION) 82
TABLE 67 NEW PRODUCT LAUNCHES AND PRODUCT UPGRADATIONS, 2015–2017 86
TABLE 68 PARTNERSHIPS, COLLABORATIONS, AND AGREEMENTS, 2016–2017 87
TABLE 69 ACQUISITIONS, 2016 88
TABLE 70 BUSINESS EXPANSIONS, 2015–2016 88


LIST OF FIGURES

FIGURE 1 CASE MANAGEMENT MARKET: MARKET SEGMENTATION 15
FIGURE 2 CASE MANAGEMENT MARKET: RESEARCH DESIGN 17
FIGURE 3 DATA TRIANGULATION 20
FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 21
FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH 21
FIGURE 6 RESEARCH ASSUMPTIONS: CASE MANAGEMENT MARKET 22
FIGURE 7 CASE MANAGEMENT MARKET, BY BUSINESS FUNCTION 24
FIGURE 8 CASE MANAGEMENT MARKET, BY SERVICE 24
FIGURE 9 CASE MANAGEMENT MARKET, BY VERTICAL 25
FIGURE 10 CASE MANAGEMENT MARKET, BY REGION 25
FIGURE 11 IMPROVEMENTS IN THE OPERATIONAL EFFICIENCY AND EXCELLENCE ARE EXPECTED TO BOOST THE CASE MANAGEMENT MARKET GROWTH 27
FIGURE 12 SERVICES SEGMENT IS EXPECTED TO GROW AT A HIGHER CAGR DURING
THE FORECAST PERIOD 27
FIGURE 13 MANAGED SERVICES SEGMENT IS EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 28
FIGURE 14 GOVERNMENT VERTICAL AND NORTH AMERICA ARE ESTIMATED TO HAVE
THE LARGEST MARKET SHARES IN THE CASE MANAGEMENT MARKET IN 2017 28
FIGURE 15 CASE MANAGEMENT MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 30
FIGURE 16 SERVICES SEGMENT IS TO EXPECTED TO GROW AT A HIGHER CAGR DURING
THE FORECAST PERIOD 34
FIGURE 17 INCIDENT MANAGEMENT BUSINESS FUNCTION IS EXPECTED TO GROW AT
THE HIGHEST CAGR DURING THE FORECAST PERIOD 41
FIGURE 18 CLOUD DEPLOYMENT MODE IS EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 47
FIGURE 19 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT IS EXPECTED TO GROW
AT A HIGHER CAGR DURING THE FORECAST PERIOD 51
FIGURE 20 RETAIL VERTICAL IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 55
FIGURE 21 ASIA PACIFIC IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING
THE FORECAST PERIOD 64
FIGURE 22 NORTH AMERICA SNAPSHOT: CASE MANAGEMENT MARKET 66
FIGURE 23 ASIA PACIFIC SNAPSHOT: CASE MANAGEMENT MARKET 73
FIGURE 24 KEY DEVELOPMENTS BY THE LEADING COMPANIES IN THE CASE MANAGEMENT MARKET, 2015–2017 83
FIGURE 25 MARKET EVALUATION FRAMEWORK 85
FIGURE 26 GEOGRAPHIC REVENUE MIX OF THE TOP 2 MARKET PLAYERS 89
FIGURE 27 PEGASYSTEMS: COMPANY SNAPSHOT 90
FIGURE 28 PEGASYSTEMS: SWOT ANALYSIS 92
FIGURE 29 IBM: COMPANY SNAPSHOT 93
FIGURE 30 IBM: SWOT ANALYSIS 96
FIGURE 31 APPIAN: COMPANY SNAPSHOT 97
FIGURE 32 APPIAN: SWOT ANALYSIS 99
FIGURE 33 DST SYSTEMS: COMPANY SNAPSHOT 103
FIGURE 34 DST SYSTEMS: SWOT ANALYSIS 104
FIGURE 35 DELL TECHNOLOGIES: SWOT ANALYSIS 106

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